Docent - (noun) a person who serve as a guide and educator for the institution she serves, usually on a voluntary basis.
My mother is an amazing person. As a breast cancer survivor, she has had many encounters with the medical system and would often call me in frustration, saying, "I never know what's going on!" I imagine many of you are, or know someone, in the same boat.
I am a pediatrician and mother. I work at a major children's hospital and I will be your tour guide. Thought I cannot give you specific advice, I am here to make the process of working with your health care team easier, safer, and patient-centered.